Privacy Policy

1 Introduction & Scope

This Privacy Policy applies to Duangjai Legal, located at 63 Convent Road, Bang Rak, Bangkok 10500, Thailand. It covers information collected through our website at duangjais.sbs, through our contact form, and through correspondence with our office.

We act as the data controller for the personal information you provide to us. If you have any questions about this policy or the way your information is handled, you are welcome to contact us at any time.

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2 Information We Collect

Information You Provide

• Your name and contact details (email address, phone number) when you use our contact form or get in touch by email or telephone.
• The content of any message or inquiry you send to us.
• Documents or supporting information you choose to share with us in connection with a matter you are considering.

Information Collected Automatically

• Basic browsing data such as pages visited, time on site, and referring URL — collected through analytics tools to help us understand how the website is used.
• Cookie preference data stored locally in your browser (see Section 5).
• Standard web server logs, including IP address and browser type, retained for security purposes.

We do not collect sensitive categories of personal data unless you choose to share them with us voluntarily in the context of a legal matter.

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3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide the services you have asked about.
• To communicate with you regarding an ongoing or potential matter.
• To send administrative information, such as changes to our terms or office details.
• To understand how visitors use our website, so we can make it clearer and more helpful.
• To meet our obligations under Thai law, including record-keeping requirements.

Legal Basis for Processing

• Contractual necessity — where processing is required to provide services you have requested.
• Legitimate interests — for website analytics and security, where these do not outweigh your interests.
• Consent — for optional cookies and marketing communications, which you may withdraw at any time.
• Legal obligation — where required to comply with applicable Thai law.

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4 How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. As a general guide:

• Contact enquiries where no engagement follows: up to 12 months.
• Client matter records: up to 7 years following the conclusion of a matter, in line with professional requirements.
• Website analytics data: up to 26 months, in anonymised form where possible.
• Cookie consent records: until consent is withdrawn or the record expires.

At the end of the applicable period, information is securely deleted or anonymised.

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5 Cookies

Our website uses cookies — small text files stored in your browser — to support basic site functions and, with your consent, to gather usage data. We distinguish between:

• Essential cookies — required for the site to function and cannot be turned off.
• Analytics cookies — used to understand how visitors use the site, only with your consent.
• Preference cookies — used to remember your choices, only with your consent.

You can review and change your preferences at any time on our Cookie Policy page.

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6 Sharing Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers — trusted third parties who assist us with website hosting, analytics, or email delivery, each bound by confidentiality and data protection obligations.
• Legal and regulatory requirements — where we are required to disclose information by law, court order, or government authority in Thailand.
• Professional advisers — such as barristers or specialist counsel engaged in connection with a specific matter, where necessary and with appropriate confidentiality protections.

Any third party receiving your data is required to handle it in a manner consistent with this policy.

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7 Data Protection Measures

We take reasonable technical and organisational steps to protect your information from loss, misuse, or unauthorised access. These include:

• Encrypted connections (HTTPS/TLS) for all data transmitted through our website.
• Access to client information restricted to staff with a need to know.
• Secure storage of paper and electronic records.
• Regular review of our security practices.

If we become aware of a data breach that poses a meaningful risk to your rights, we will notify you and the relevant authority without undue delay, as required under Thailand's Personal Data Protection Act (PDPA).

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8 Your Rights

Under the Personal Data Protection Act B.E. 2562 (2019) and related Thai law, you have the following rights in relation to your personal data:

• Right to access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct information that is inaccurate or incomplete.
• Right to erasure — to request deletion of your data where there is no longer a lawful basis for us to hold it.
• Right to restrict processing — to ask us to pause the use of your data in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used format where technically feasible.
• Right to object — to processing carried out on the basis of legitimate interests.
• Right to withdraw consent — at any time, without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

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9 Third-Party Links

Our website may contain links to external sites — for example, government portals or reference resources. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing any information with them.

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10 Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will remove it promptly.

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11 Changes to This Policy

We may update this policy from time to time, for example to reflect changes in law or in how we work. When we do, we will update the date at the top of this page. We encourage you to review it periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

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12 Contact

If you have questions about this policy or wish to make a data-related request, please reach out:

If you feel your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) or seek advice from the Office of the National Digital Economy and Society Commission.